Video Transcripts

You’re the boss, but you’re not on your own.

“What makes Express different is you know that we are a franchise organization so we have the resources of a large international organization behind us, as well as being locally owned and operated. Very few of our competitors are locally owned and operated, other than the small mom and pops, which puts them at a bit of a disadvantage against us because we do have the resources of a 3.5 billion dollar company behind us. We have what I call the best of both worlds.”

– Neil McMillan, Franchise Owner

A mission to give back.

“For me, the best part of owning an Express franchisee and being an entrepreneur in this industry is the ability I’ve had and the opportunity I’ve had to develop others and grow leaders within organization. This business has changed my life, and I’ve learned so much. I’ve learned how to be a leader. I learned how to sell. I’ve learned how to inspire others. And we’ve just been able to help a lot of people along the way.”

– Jessica Culo, Franchise Owner

A uniquely resilient opportunity.

“Today we have almost 50 employees. We’ve grown every single year for 13 years. This is a business as long as you go out and do the sales, as long as you go out and look for your clients, you can continue to grow no matter what the conditions of the market are.”

– Neil McMillan, Franchise Owner

Rewards that are more than financial.

“The passion for us is, making a real difference in our community ’cause we know that we’re putting people to work and we’re changing people’s lives.”

– Ronnie & Susan Morris, Franchise Owners

Building a secure future for your family.

“It’s been a benefit to my family because this is a family business. I have my family working in our business, so I hope one day it’ll continue to be successful, one of my children will take over, and I can retire. (laughs)”

– Diana Ramirez, Franchise Owner

Why is staffing so important to you?

“So why is hiring so important to me? Why is the hiring business such a great business to me? Well, if you could see the look on the faces of some of the people that we help, it just makes you feel so good about what you’re doing for them. It really does. Why someone would want to own an Express Franchise? It really depends on the individual and what they’re looking for. If they are, in fact, seeking a small business that is a business to business, that helps people get second chances. I mean, that’s what this business is all about. It really is.” – Garry Norris, Franchise Owner

A lasting impact you can be proud of

“The greatest impact that owning an Express office has had on our lives is first and foremost freedom. We have three little girls who need us. It allows us to be there during important moments. It also allows them a little bit of pride. They say to people when they meet them, “My mommy and daddy help people find work,” and that feels amazing. Aside from that, the greatest impact it’s had has been on our team. Finding, identifying and growing future leaders has been hugely wonderful.”

– Frank & Amada Valencia, Franchise Owners

How did your business manage through COVID-19?

“Because we followed the Express system, focused on our team’s safety, their mental health, our own safety, our own mental health. We began to rebuild once things started to come back. And we actually came out even stronger in 2020.”

– Frank & Amada Valencia, Franchise Owners

Jumping from Corporate America to proud Franchise Owner

“Prior to owning an Express franchise, I had worked in corporate America, and I had also received my MBA. One of the things that I always wanted to do is own my own business. When I became a franchise owner, it was the best of all worlds combined, for me. I was now a business owner, but I had the support of a large corporation. It has been the greatest gift.”

– Katy McMahon

How does Express HQ support you?

“The support we receive from Express headquarters is a must. We, as an office, probably call the franchise system support center five, to ten times a day. For questions either on little things or big things. And if they don’t have the answer, we are connected with legal, or human resources, or finance. And that’s just one piece. We receive a weekly newsletter with all of the most important updates that we have to know as owners and offices. We have live streams, currently during the pandemic.They’re full of knowledge, and full of new ideas or ways to try to get through to different clients or industries.”

– Katy McMahon

Invest in a business you love and believe in

“It was important to me to invest my money into a company that I know and love and that I believe in. When I purchased my franchise, I put everything that I have on the line in order to start my own business and be my own boss. Over the years, I’ve made many friends with all different kinds of people, franchise owners, sales people, staffing consultants, others in the business. Every single person that I’ve talked to that owned a franchise said virtually the same thing. ‘Buying an Express office will change your life.'”

– Kelly Gillespie

Tell us about your Bridge To Ownership experience

“I went through the BTO program so when I purchased my business here, I wouldn’t have been able to do that without the help of Express Services. What that does is it provides funding to business owners that have a documented success with Express and want to move along the career path of entrepreneurship, but maybe otherwise wouldn’t be able to. Headquarters is amazing. I didn’t think that it was possible to work with people that can make you feel so important and so special in the work that you do.”

– Kelly Gillespie

Lean on a trusted, experienced franchisor

“No matter what the circumstances are, whether it’s a recession or a pandemic, trust that Express has years of experience. They have seen it all. And they were there every step of the way for us. We could really feel that they had the franchise’s needs in mind, from providing weekly updates and putting us in touch with some of the decision makers when it came to laws or regulations regarding COVID. We really felt that we were ready to take this pandemic on headfirst.”

– KV Aulahk

From sales representative to proud Franchise Owner

“Prior to owning the Express franchise, I was actually doing sales. I had done sales for pharmaceutical companies, as well as oil and gas companies… here I am today. I knew I could have success with the Express system because A) I believed in my sales ability and B) Express’s system was fairly simple to follow. It’s almost like a recipe book. If you know the ingredients and you know how much of each item you need, you’re gonna have a delicious dish.”

– KV Aulahk

What Separates Express from the Rest

“My name is Sylvia Elix. I’m the agency owner of Express Employment Professionals in Canberra, ACT.

The most rewarding thing about ow- owning a staffing franchise, um, would have to be the people and also our clients alike. You know, there’s that feeling that you get, that you’re helping somebody and it goes bon- beyond, above and beyond, you know, business. It’s actually helping people, help people.

What I have found through Express is the level of support, was completely above and beyond what I had ever imagined. I thought, yeah, we’re going to have our training, we’ll, you know, we’ll be taken through their systems and so on, but, you know, the, the training program was phenomenal. It was intense. And I think for new agency owners, it’s, it just takes you from start to, to finish.

I would say the, the backing and support you have behind you, but you’ve also got over 850 officers or franchisees around the world that, um, you know, you can call at any time, which I have. I think in addition, it’s also the learnings, you know, we have Express University that just, it’s mind blowing when you go in there and see the learning resources that are available fo- you know, not just to you, but to your team as well. I think it’s really important, uh, when you engage a team that you help them develop as well and, you know, keep them motivated.

Oh, the back office support is fantastic, from IT to, to HR, you know, you’ve got the assistance with your invoicing, with your time sheets, with your reporting, the reporting we have is fantastic and always a phone call away. Like I can’t believe that I will get stuck on something and go, “Oh, God, I’m gonna have to wait for a couple of hours.” And within five minutes, I literally have a response from someone. Like everyone just there to, to support you and make it work.

Now, financial support is phenomenal. The one thing that I love about being part of Express is you don’t have to worry about your cashflow. It doesn’t matter how busy you are and how much your billing, they will always support with that billing and the wages that you have to pay to your staff.

Absolutely. I would recommend Express. Uh, I think Express is well suited to, probably well suited to people, people. Be good at sales, you don’t have to be a recruiter, that’s not what it’s about. All the trainings provided what you need to you know. It’s, it’s more so someone who, you know, you g- you’ve, you’ve got to love people. You’ve gotta love helping people.

And, um, and if you’ve got that in you, you’re a bit, you know, entrepreneur-ish or business savvy, um, you know, you like to drive a team, you love, you’re motivated by results, then definitely Express is, um, is a business that you would love to do. You know, you, you get that little adrenaline by support and, um, and again, anything you don’t know they’ll teach you. So, yeah.”

– Sylvia Elix

What Makes Express Unique?

“I would say, the- the backing and support you have behind you. But you’ve also got over 850 officers or franchisees around the world that, um, you know, you can call at any time, which I have. I think in addition, it’s also the learnings. You know, we have Express University that just… It’s mind-blowing when you go in there and see the learning resources that available, you know, not just to you, but to your team as well. I think it’s really important, uh, when you engage a team, that you help them develop as well and, you know, keep them motivated.”

– Sylvia Elix

World-Class Support

“Oh, the back office support is fantastic. From IT to- to HR, you know, the assistance with your invoicing, with your time sheets, with your reporting. The reporting we have is fantastic. And always a phone call away. Like, I can’t believe that I’ll get stuck on something and go, “Oh, God. I’m going to have to wait for a couple of hours.” And within five minutes, I literally have a response from someone. Like, everyone’s just there to- to support you and make it work.”

– Sylvia Elix

Training To Help You Succeed

“What I had found through Express is, the level of support was completely above and beyond what I had ever imagined. I thought, “Yeah, we’re going to have our training, we’ll, you know, we’ll be taken through their systems and so on.” But, you know, the, the training program was phenomenal. It was intense, and I think, for new agency owners, it’s, it just takes you from start to, to finish.”

– Sylvia Elix