Video Transcripts

You’re the boss, but you’re not on your own.

“What makes Express different is you know that we are a franchise organization so we have the resources of a large international organization behind us, as well as being locally owned and operated. Very few of our competitors are locally owned and operated, other than the small mom and pops, which puts them at a bit of a disadvantage against us because we do have the resources of a 3.5 billion dollar company behind us. We have what I call the best of both worlds.”

– Neil McMillan, Franchise Owner

A mission to give back.

“For me, the best part of owning an Express franchisee and being an entrepreneur in this industry is the ability I’ve had and the opportunity I’ve had to develop others and grow leaders within organization. This business has changed my life, and I’ve learned so much. I’ve learned how to be a leader. I learned how to sell. I’ve learned how to inspire others. And we’ve just been able to help a lot of people along the way.”

– Jessica Culo, Franchise Owner

A uniquely resilient opportunity.

“Today we have almost 50 employees. We’ve grown every single year for 13 years. This is a business as long as you go out and do the sales, as long as you go out and look for your clients, you can continue to grow no matter what the conditions of the market are.”

– Neil McMillan, Franchise Owner

Rewards that are more than financial.

“The passion for us is, making a real difference in our community ’cause we know that we’re putting people to work and we’re changing people’s lives.”

– Ronnie & Susan Morris, Franchise Owners

Building a secure future for your family.

“It’s been a benefit to my family because this is a family business. I have my family working in our business, so I hope one day it’ll continue to be successful, one of my children will take over, and I can retire. (laughs)”

– Diana Ramirez, Franchise Owner

Why is staffing so important to you?

“So why is hiring so important to me? Why is the hiring business such a great business to me? Well, if you could see the look on the faces of some of the people that we help, it just makes you feel so good about what you’re doing for them. It really does. Why someone would want to own an Express Franchise? It really depends on the individual and what they’re looking for. If they are, in fact, seeking a small business that is a business to business, that helps people get second chances. I mean, that’s what this business is all about. It really is.” – Garry Norris, Franchise Owner

A lasting impact you can be proud of

“The greatest impact that owning an Express office has had on our lives is first and foremost freedom. We have three little girls who need us. It allows us to be there during important moments. It also allows them a little bit of pride. They say to people when they meet them, “My mommy and daddy help people find work,” and that feels amazing. Aside from that, the greatest impact it’s had has been on our team. Finding, identifying and growing future leaders has been hugely wonderful.”

– Frank & Amada Valencia, Franchise Owners

How did your business manage through COVID-19?

“Because we followed the Express system, focused on our team’s safety, their mental health, our own safety, our own mental health. We began to rebuild once things started to come back. And we actually came out even stronger in 2020.”

– Frank & Amada Valencia, Franchise Owners

Jumping from Corporate America to proud Franchise Owner

“Prior to owning an Express franchise, I had worked in corporate America, and I had also received my MBA. One of the things that I always wanted to do is own my own business. When I became a franchise owner, it was the best of all worlds combined, for me. I was now a business owner, but I had the support of a large corporation. It has been the greatest gift.”

– Katy McMahon

How does Express HQ support you?

“The support we receive from Express headquarters is a must. We, as an office, probably call the franchise system support center five, to ten times a day. For questions either on little things or big things. And if they don’t have the answer, we are connected with legal, or human resources, or finance. And that’s just one piece. We receive a weekly newsletter with all of the most important updates that we have to know as owners and offices. We have live streams, currently during the pandemic.They’re full of knowledge, and full of new ideas or ways to try to get through to different clients or industries.”

– Katy McMahon

Invest in a business you love and believe in

“It was important to me to invest my money into a company that I know and love and that I believe in. When I purchased my franchise, I put everything that I have on the line in order to start my own business and be my own boss. Over the years, I’ve made many friends with all different kinds of people, franchise owners, sales people, staffing consultants, others in the business. Every single person that I’ve talked to that owned a franchise said virtually the same thing. ‘Buying an Express office will change your life.'”

– Kelly Gillespie

Tell us about your Bridge To Ownership experience

“I went through the BTO program so when I purchased my business here, I wouldn’t have been able to do that without the help of Express Services. What that does is it provides funding to business owners that have a documented success with Express and want to move along the career path of entrepreneurship, but maybe otherwise wouldn’t be able to. Headquarters is amazing. I didn’t think that it was possible to work with people that can make you feel so important and so special in the work that you do.”

– Kelly Gillespie

Lean on a trusted, experienced franchisor

“No matter what the circumstances are, whether it’s a recession or a pandemic, trust that Express has years of experience. They have seen it all. And they were there every step of the way for us. We could really feel that they had the franchise’s needs in mind, from providing weekly updates and putting us in touch with some of the decision makers when it came to laws or regulations regarding COVID. We really felt that we were ready to take this pandemic on headfirst.”

– KV Aulahk

From sales representative to proud Franchise Owner

“Prior to owning the Express franchise, I was actually doing sales. I had done sales for pharmaceutical companies, as well as oil and gas companies… here I am today. I knew I could have success with the Express system because A) I believed in my sales ability and B) Express’s system was fairly simple to follow. It’s almost like a recipe book. If you know the ingredients and you know how much of each item you need, you’re gonna have a delicious dish.”

– KV Aulahk

What Separates Express from the Rest

“My name is Sylvia Elix. I’m the agency owner of Express Employment Professionals in Canberra, ACT.

The most rewarding thing about ow- owning a staffing franchise, um, would have to be the people and also our clients alike. You know, there’s that feeling that you get, that you’re helping somebody and it goes bon- beyond, above and beyond, you know, business. It’s actually helping people, help people.

What I have found through Express is the level of support, was completely above and beyond what I had ever imagined. I thought, yeah, we’re going to have our training, we’ll, you know, we’ll be taken through their systems and so on, but, you know, the, the training program was phenomenal. It was intense. And I think for new agency owners, it’s, it just takes you from start to, to finish.

I would say the, the backing and support you have behind you, but you’ve also got over 850 officers or franchisees around the world that, um, you know, you can call at any time, which I have. I think in addition, it’s also the learnings, you know, we have Express University that just, it’s mind blowing when you go in there and see the learning resources that are available fo- you know, not just to you, but to your team as well. I think it’s really important, uh, when you engage a team that you help them develop as well and, you know, keep them motivated.

Oh, the back office support is fantastic, from IT to, to HR, you know, you’ve got the assistance with your invoicing, with your time sheets, with your reporting, the reporting we have is fantastic and always a phone call away. Like I can’t believe that I will get stuck on something and go, “Oh, God, I’m gonna have to wait for a couple of hours.” And within five minutes, I literally have a response from someone. Like everyone just there to, to support you and make it work.

Now, financial support is phenomenal. The one thing that I love about being part of Express is you don’t have to worry about your cashflow. It doesn’t matter how busy you are and how much your billing, they will always support with that billing and the wages that you have to pay to your staff.

Absolutely. I would recommend Express. Uh, I think Express is well suited to, probably well suited to people, people. Be good at sales, you don’t have to be a recruiter, that’s not what it’s about. All the trainings provided what you need to you know. It’s, it’s more so someone who, you know, you g- you’ve, you’ve got to love people. You’ve gotta love helping people.

And, um, and if you’ve got that in you, you’re a bit, you know, entrepreneur-ish or business savvy, um, you know, you like to drive a team, you love, you’re motivated by results, then definitely Express is, um, is a business that you would love to do. You know, you, you get that little adrenaline by support and, um, and again, anything you don’t know they’ll teach you. So, yeah.”

– Sylvia Elix

What Makes Express Unique?

“I would say, the- the backing and support you have behind you. But you’ve also got over 850 officers or franchisees around the world that, um, you know, you can call at any time, which I have. I think in addition, it’s also the learnings. You know, we have Express University that just… It’s mind-blowing when you go in there and see the learning resources that available, you know, not just to you, but to your team as well. I think it’s really important, uh, when you engage a team, that you help them develop as well and, you know, keep them motivated.”

– Sylvia Elix

World-Class Support

“Oh, the back office support is fantastic. From IT to- to HR, you know, the assistance with your invoicing, with your time sheets, with your reporting. The reporting we have is fantastic. And always a phone call away. Like, I can’t believe that I’ll get stuck on something and go, “Oh, God. I’m going to have to wait for a couple of hours.” And within five minutes, I literally have a response from someone. Like, everyone’s just there to- to support you and make it work.”

– Sylvia Elix

Training To Help You Succeed

“What I had found through Express is, the level of support was completely above and beyond what I had ever imagined. I thought, “Yeah, we’re going to have our training, we’ll, you know, we’ll be taken through their systems and so on.” But, you know, the, the training program was phenomenal. It was intense, and I think, for new agency owners, it’s, it just takes you from start to, to finish.”

– Sylvia Elix

Proven Processes Our Franchise Owners Love

“I was looking to put myself in a position to earn the kind of money that I wanted and Express certainly it has done that. The other thing that Express has done for me is giving me the the stability that I wanted, so that despite the ups and downs that may occur in our economy I would be in a strong position, and that was important for me. It means a great deal to me that Express has the training programs that they do and they are quite extensive. When we opened our franchise we received a couple of weeks of training at corporate headquarters, one week of training at a local office, and then corporate headquarters sent staff to our office to help us the first week we opened and that was just really fantastic and gave me a comfort level that when that month’s period was up we were ready to go.”

– Zach Daffin, Franchise Owner

“We’ve got a lot of support from headquarters right through from the from the developers the regional managers making sure that whatever support we need to both grow and protect our businesses in place. As an example we have new contracts coming through they’re going to bind us to what our responsibilities are getting support over the risk team the legal team it’s quick. The turnaround is fantastic, and when it needs to be even a little bit faster the developers are there to make that call to make sure that our needs are being addressed. And again they’re there to protect us as well to help us to grow.”

– Bogdan Damjanovic, Franchise Owner

“I would say the one thing that Expresse does extremely well is supporting its franchises. I’ve seen in countless careers where I was before we were just treated as a number. I would say as a franchisee I’m not treated as a number. We have the support that we need and if Express is saying that we do something they will do it. There’s no false promises.”

– Steve Wong & Sandy Yeung, Franchise Owners

“During the discovery process we really learned a lot about the culture of Express the type of people that they look for, we also learned a lot about what they stand for and we learned a lot about how successful you can be you know for yourselves and for your friends and for your family. So we really learned just a lot about uh how they can help us as a franchise and that’s something that I was big in was how can the franchise headquarters support us because i’ve read some stories about franchises that don’t offer a lot of support, and i’ve heard some horror stories about that, so it really was a big sell that there was a big family and a big culture fit for us.”

– Zachary & Nicole Kraehmer, Franchise Owners

“The support that Express offers resale offices is amazing. Just knowing that you’re buying an office that’s up and running you know the train is moving you know there’s activity and as a new owner you don’t want to stop that. Express has great support from the headquarters, through its developers, through its help center, the legal team. Multiple avenues where you feel that comfort knowing that you can pick up wherever the previous owner left off and you can continue to be successful.”

– Aracely Melendez, Franchise Owner

“The support we receive from headquarters is really anything we need. From legal to workmen’s comp to billing issues training or just a call for guidance on particular issues.”

– Reggie Kaji, Franchise Owner

Why Express

“I would definitely buy an Express franchise again. It’s been life-changing for my family.”

– Reggie Kaji, Franchise Owner

“Being a single parent and an Express franchisee has allowed me at this point to have a work-life balance to where I can dedicate my time to my business but also provide some support and time and love to my children.”

– Aracely Melendez, Franchise Owner

“The key differences are really work-life balance. I love having a nine-to-five job and being with my family a little bit more.”

– Reggie Kaji, Franchise Owner

“I can pick my son up every day from school which to mama’s heart is just awesome.”

-Zachary & Nicole Kraehmer, Franchise Owners

“The best thing about being an express franchisee to me is helping people. Of course it gave me the work-life balance that I sought and the benefits of business ownership, but it’s also really helpful to me to be able to help people and helping them find their next job opportunity and hopefully change their life.”

– Tracy Thompson, Franchise Owner

“If you’re thinking about buying an Express franchise know that you’re going to get all the support that you need to start to start a business from training and ongoing support. So if you don’t have a staffing background or sales background don’t worry. You’ll get again all of the support that you need to be successful.”

– Zach Daffin, Franchise Owner

“The importance of the system is just do it. You don’t need to look left or right top and bottom just do it. Put blinkers on just do it. The grinding behind it the numbers behind it is foolproof. You do it, it’s going to happen. It happened to us.”

– Steve Wong & Sandy Yeung, Franchise Owners

Unlock Your Potential

“When I decided to partner with Express I knew immediately that I was given the opportunity for unlimited growth potential. Why I decided to team with Express is as an independent there are many things that you are solely responsible for. So covering payroll, workers compensation, you know, your marketing materials, all of that is what you’re able to create in your own mind or on paper, and I felt a lot of I guess I didn’t want to move forward so quickly because I felt like I was giving up something. My independence, owning my own business type feeling. And then as time went on and I met with Express I thought this is perfect. The first call I got I thought was a sales call. The second call I asked my office person to take a message, and then the third call I actually answered and it was a developer from Express that said to me just want you to know we cover Express we cover payroll and workers comp and I said okay we can talk. There are many reasons that I’m happy that I joined Express. One is the opportunity to take on large accounts which I had a fear of prior. The brand name I think brings business through your door automatically. The support that I received from from headquarters is, geez, it’s endless. It’s whatever you need. If you’re struggling with maybe a legal issue or if you’re struggling with a client that’s not paying or an associate that has a workers comp case that you’re just really concerned about, there are numerous people that that you can reach out to that will follow up with you. The workers comp system that we have in places is just amazing because workers comp can be scary.”

– Terry Lukas, Franchise Owner

Get $20K back

with Fast Track

As a new Express staffing Franchise Owner, you can earn back up to 100% of your franchise fee* by successfully completing our Fast Track program. Get $20K back when you earn the Fast Track award by billing 16 clients in one week OR $60K gross margin during your first 26 weeks of business. Do both and you’ll hit Double Fast Track and can earn back the entire $40K franchise fee.

save 50%

Express offers veterans a 50% discount* on their franchise fee — a savings of $20K.